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Case Management API
Automate support workflows using secure APIs. Contact Support to request access.
Globally available, expert support to diagnose, troubleshoot, and resolve product issues efficiently
Learn how support is delivered, including coverage, service levels, engagement guidelines and responsibilities to ensure efficient and consistent support experiences
Replacement and maintenance for network hardware to ensure reliable option
Next Business Day (NBD) delivery from strategic warehouses Same day shipping through integrated carrier services
Up to 1 year warranty Return to factory service Repair or replace within 10 business days.
Delivery of fixes, maintenance releases, and guidance aligned with Nexthop software lifecycle to ensure optimal performance
Access the latest software versions, release notes, and updates
View software support status, milestones, and lifecycle timelines
Replacement and maintenance for network hardware to ensure reliable option
Delivery of fixes, maintenance releases, and guidance aligned with Nexthop software lifecycle to ensure optimal performance
Learn how support is delivered, including coverage, service levels, engagement guidelines and responsibilities to ensure efficient and consistent support experiences
Create new support requests and monitor the status and history of all your requests.
Next Business Day (NBD) delivery from strategic warehouses Same day shipping through integrated carrier services
Up to 1 year warranty Return to factory service Repair or replace within 10 business days.
Access the latest software versions, release notes, and updates
View software support status, milestones, and lifecycle timelines
Learn about our security best practices and stay informed on advisories and product lifecycle notices.
Learn about our security best practices and stay informed on advisories and product lifecycle notices.
IST timezone
PST, CST, EST timezones
AEST timezone
US NBD delivery
EU NBD delivery
Follow-the-sun coverage for technical assistance
Regional depots to support advance replacement
Global teams with 24x7 support for software updates
IST timezone
PST, CST, EST timezones
AEST timezone
US NBD delivery
EU NBD delivery
Follow-the-sun coverage for technical assistance
Regional depots to support advance replacement
Global teams with 24x7 support for software updates
Follow-the-sun coverage for technical assistance
Regional depots to support advance replacement
Global teams with 24x7 support for software updates
IST timezone
PST, CST, EST timezones
AEST timezone
US NBD delivery
EU NBD delivery
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